call center script

Hi ,
      today i am telling you in my this post that what is the script of a call center.So let's start......

Greetings:
                first of all we have to prepare that we have to give good greetings to our customers.Greetings must be in a short sentence. e.g, hello,gud morning.........hey gud morning......hi ,how r u,..........In simple words we save our time with customer.

Intro:
             secondly give your intro,, from which company you are calling...about your product,...